Description:
802 Toyota is looking for a service assistant to join our Service team! As a service assistant, you will be responsible for supporting the service department by answering customer phone calls, addressing customer inquiries, coordinating loaner vehicles, and organizing/filing department paperwork.

Primary Responsibilities include but are not limited to:

• Answer 802 Toyota phone calls (answer questions, communicate with service advisors)
• Cashier Toyota paperwork
• Call no-show appointments for 802 Toyota
• Check Toyota recalls for appointments the following day
• Call customers without an email address for appointment reminders
• Call customers to come in for second maintenance
• Drafts rental agreements for Toyota Rent A Car (TRAC)
• Perform administrative functions related to TRAC
• Greets customer and obtains customer and vehicle information and mileage
• Recommend needed express services and related parts
• Conduct a detailed active delivery of each vehicle
• Provide outstanding customer service in accourdance with dealership policies
• Maintain current knowledge of Toyota vehicle service requirements, operations, warranties and campaigns, and technican service bulletins
• Write complete, accurate repair orders (RO) in accordance with dealership policies
• Determine general nature of repairs needed and writes a clear description of customer needs on ROs
• Walks around vehicle with customer noting any damage. Also points out other repairs or maintenance for which the customer has a need
• Provide customer with multi-point inspection results, estimated repair costs, and anticpated time of completion
• Verifies inteded method of payment and obtains customer signature on repair order
• Sends repair order to be dispatched and maintains contact with technicians throughout the day
• Calculates estimates on technician-found repairs and notifies customer of these needs
• Notifies customer when repairs are completed
• Attends periodic department meetings
• Compiles and prepares reports as requested
• Clears snow from in front of the service doors and off of the service customer cars when necessary
• Provide preliminary estimates on work orders
• Other duties as assigned

Requirements:

• Previous automotive experience in a dealership a plus, but we will train the right person
• Valid driver’s license and good driving record
• A great attitude and work ethic
• Enjoy taking pride in a job well done

Benefits:
Our company is proud to offer the following benefits:

• Fun and Collaborative Environment
• Community Driven Organization that Supports Local Causes
• Medical with HRA (Family coverage offered; single-only coverage paid 100% by the company)
• Dental (Family coverage offered; single-only coverage paid 100% by the company)
• Life Insurance (Paid 100% by the company)
• Colonial Life / UNUM Insurance
• Flexible Spending Account
• Paid Vacation
• Paid Sick Days
• Paid Holidays
• 401(k) Employer Contributions
• Paid Training
• Paid Volunteer Days
• Vehicle Purchase Program
• Special Employee Pricing on Vehicle Service and Parts
• Employee Outings and Activities

Location:

Located at 30 Berlin Mall Road, Berlin, Vermont 05602 just off exit 7, Interstate 89. A 35-minute drive from just about anywhere!