If you have met our 802 Toyota service staff you would already know that they are extremely hardworking, experienced and kind.
The 802 Toyota Service Staff are always there to answer your questions and explain anything you need to know about your vehicles needs. Our 802 Toyota service staff is made up of only the most qualified factory-trained technicians and service writers in Vermont. The 802 Toyota service department was also just awarded #1 in overall customer satisfaction!*
Meet the 802 Toyota Service Advisors and Service Director:
Phil Daley: 802 Toyota Service Director
Framingham State grad Phil Daley has been with 802 Toyota since August 2008, but he’s been working in the auto industry since the blizzard of 1978; starting out with washing cars. Phil’s favorite restaurant is Five Guys and his favorite season is summer, where he can go boating and fishing with his boys. He’s a big Bruins fan who says that the Ben and Jerry’s that best describes him is Rocky Road. See Phil’s personal staff page at 802Toyota.com by clicking here!
Jim Lubas: 802 Toyota Assistant Service Manager
Jim Lubas is a certified Toyota Service Writer. He has been in the automotive business over 25 years. Jim’s knowledge of Toyota vehicles makes everything easier for you! Although, our Service Writers are highly trained, Jim has the extra advantage of actually knowing the ins and outs of your Toyota engine. He is a Toyota Master Tech., Toyota T10 Graduate, an ASE Master Tech., an Adjunct Instructor of Automotive Dept., received the 2006 Customer Satisfaction Award, and was named the 2006-2007 Presidential Award Winner for Toyota. Jim likes to quote George Edward Woodberry, “Defeat is not the worst of failures. Not to have tried is the true failure.” Visit Jim’s 802 Toyota staff page for more information!
Perry Fleming: 802 Toyota Service Advisor
Perry Fleming, a Vermont native and graduate of Whitcomb High School has been working in the auto industry for ten years, and started at 802 Toyota in 2010. Perry’s favorite food is pizza, but he loves the Onion Flats restaurant in Bethel, Vt. His favorite season is mud season, his favorite sport is bowling, and if he were a Ben and Jerry’s flavor it would be Chocolate Fudge Brownie. Learn more about Perry here!
Amber Dudley: 802 Toyota Service Advisor
Amber Dudley has been an 802 Toyota Service Writer for three years. Her favorite Vermont beer is Switchback, but her favorite restaurant lays in Worcester, MA., at O’Connor’s Restaurant. Why does she love 802 Toyota? “The job is fast paced, and I enjoy working hard to have a customer leave satisfied.” Learn more about Amber here!
Richard Velez: 802 Toyota Service Advisor
Before making the transition to Service Writer, Richard Velez previously worked in the prep & recon dept. at 802 Toyota Scion. He attended Lyndon State College and his favorite place to travel to is Florida. He enjoys eating at JP Morgan’s Steakhouse in Montpelier, VT, and if he could have any car it would be a Lexus IS450. Click here to learn more information about Richard!
Michele Miller: 802 Toyota Warranty Administrator
Michele Miller is your one stop Warranty Administrator. She knows the who’s who of warranty claims. If there’s a question about whether or not your service is covered under warranty, Michele either has the answer or she knows who does. She has been with 802 Toyota since 2003, and prior to her working with warranties, Michele worked as a file clerk and then as a Service Advisor. She has received numerous certificates from Toyota University for Warranty Fundamentals, Codes/Abbreviations, Record Keeping, and Claim Processing Systems. Michele has also been trained in the Scion Customer Service Process. Her Motto: “The best preparation for good work tomorrow is to do good work today.” Visit Michele’s 802 Toyota staff page here!
If you have any questions related to your vehicle, please give our service staff a call and they will be happy to assist you! Meet all of the 802 Toyota Service Department staff here: The 802 Toyota Scion Service Department.
The 802 Toyota Service Department Award lunch for being #1 in Overall Customer Satisfaction!*
*based on SPSI for Toyota District 5